Leading providers of specialist physiotherapy in Stockport

Cancellation Policy
Book online now
Contact Call us on:
0161 426 0100

Cancellation Policy

Cancellation charges

The minimum cancellation period for appointments is 24 hours. If you cancel within 24 hours of your appointment, you will be charged.

If you are claiming from private medical insurance, and your insurance company does not pay for cancelled appointments, you are personally responsible for paying this charge.

First late cancellation charge

We understand that some circumstances, such as sudden onset of an illness, hospitalisation, or transportation issues, mean it is not possible to give 24 hours’ notice of cancellation.

We therefore only charge 50% of your appointment fee for your first cancellation.

Second late cancellation charge

The full appointment fee will be charged for your second cancellation made with less than 24 hours’ notice.

Payment of this fee must be made within 7 days of the missed appointment, or 24 hours prior to attending your next appointment.

No follow-up appointments will be booked until the cancellation charge is paid.

Health insurance claims:

  • Therapists consulting at Marple Physio are recognised by all major health insurers.
  • Clients wishing to fund their treatment with private health insurance MUST provide insurance policy numbers and authorisation numbers prior to their first appointment.
  • Clients must always confirm the terms of their policy with their insurer before coming to their first appointment.
  • Clients are asked to settle any insurance excess within 7 days of notice being sent.
  • Marple Physio cannot be held responsible for the non-payment of claims, and clients should note that they are ultimately responsible for payment of their accounts.

Pilates

If you fail to inform us by the 20th of the month that you no longer want to attend Pilates, you will owe payment for the following month’s classes.

Should you have any queries about our cancellation policy or health insurance claims, please get in touch.

To book your consultation please complete our online booking form*.

If you would like to know more about how we can help you, please contact us and one of our friendly team will be happy to discuss your needs, without obligation.

* Please note: If your treatment costs are to be paid directly by your health insurance company, we kindly ask that you contact us by phone or email to arrange your appointment.

0161 426 0100

enquiries@marplephysio.com

Please read our cancellation policy.

Google Rating
4.9
Based on 51 reviews
js_loader

Here's what our clients say.

Ellie R. ★★★★★ I booked in for a sports massage after struggling with neck and shoulder pain. Nadia was absolutely amazing throughout, I’m now feeling so much better and I’m able to turn my neck again. Thank you so much Nadia!M. G. ★★★★★ My son and I have both had physio treatment from Liz, who has been brilliant in helping us quickly improve our symptoms. She has gone out of her way to help us, and is a thoroughly kind and highly knowledgeable professional. Thank you so much!Alan W. ★★★★★ I have used Marple Physio several times for a variety of musculoskeletal problems. They have always been very accessible, efficient and effective in treating me. They are my first port of call for anything of this kind.Lara D. ★★★★★ I've had a few sports related injuries over the past few years and have seen both Nicky and Liz at Marple Physio. Both were super knowledgeable, understood the issue, and provided practical advice and exercises to help me quickly get back up and running (literally). I really recommend Marple Physio and have had nothing but good experiences. Thanks so much for all your help!Paul M. ★★★★★ My 13 year old son was suffering from a lower back issue that was stopping him football training and playing for over 4 weeks and it was really getting him down. A single appointment at Marple physio did the trick. The issue was quickly diagnosed, treated and he was left feeling much better with some exercises that have completed his recovery. I would highly recommend Marple Physio.G B ★★★★★ I went to Marple Physio during pregnancy as I was having problems with pelvic girdle pain and hypermobility. Before I started, I was struggling to walk up stairs without being in a lot of pain, had disturbed sleep from it and was dreading things getting worse in my final few months of pregnancy.Over my sessions Nicky gave me exercises that were manageable and safe, but still felt like they were making a big difference to my pain and also building up my strength. Pretty quickly I found my pain easing up and by my final session at 36 weeks, I felt in so much better shape than when I first started!I’d recommend Nicky to anyone needing support, but especially when pregnant. She was very approachable and really listened to what I needed and what I felt I could do as my pregnancy progressed.Amy W. ★★★★★ Brilliant service. Helped me so much with my low back pain. Saw a couple of other people at other clinics before working with Liz and she was hands down the best!Rose-Marie W. ★★★★★ I saw Nicky for pain in my c section scar which was affecting me on a daily basis. She was great at coming up with different treatments (exercises, physical manipulation and a cream) which have improved the pain I was experiencing.Helen Q. ★★★★★ Liz and colleagues have been treating my son for many years and are fantastic with him. Although his condition will never change keeping him free from discomfort and moving the muscles he can’t use are invaluable to his quality of life. We can’t thank and praise them enough not only for their knowledge but for their care, commitment and respect shown to us alljs_loader

At Marple Physiotherapy we pride ourselves on our excellent reputation. We therefore highly value the patient feedback we receive as we continually strive to improve our services.

Read more