Leading providers of specialist physiotherapy in Stockport

Cancellation Policy
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0161 426 0100

Cancellation Policy

Cancellation charges

The minimum cancellation period for appointments is 24 hours. If you cancel within 24 hours of your appointment, you will be charged.

If you are claiming from private medical insurance, and your insurance company does not pay for cancelled appointments, you are personally responsible for paying this charge.

First late cancellation charge

We understand that some circumstances, such as sudden onset of an illness, hospitalisation, or transportation issues, mean it is not possible to give 24 hours’ notice of cancellation.

We therefore only charge 50% of your appointment fee for your first cancellation.

Second late cancellation charge

The full appointment fee will be charged for your second cancellation made with less than 24 hours’ notice.

Payment of this fee must be made within 7 days of the missed appointment, or 24 hours prior to attending your next appointment.

No follow-up appointments will be booked until the cancellation charge is paid.

Health insurance claims:

  • Therapists consulting at Marple Physio are recognised by all major health insurers.
  • Clients wishing to fund their treatment with private health insurance MUST provide insurance policy numbers and authorisation numbers prior to their first appointment.
  • Clients must always confirm the terms of their policy with their insurer before coming to their first appointment.
  • Clients are asked to settle any insurance excess within 7 days of notice being sent.
  • Marple Physio cannot be held responsible for the non-payment of claims, and clients should note that they are ultimately responsible for payment of their accounts.

Pilates

If you fail to inform us by the 20th of the month that you no longer want to attend Pilates, you will owe payment for the following month’s classes.

Should you have any queries about our cancellation policy or health insurance claims, please get in touch.

To book your consultation please complete our online booking form*.

Please note that we are currently experiencing problems with our telephone lines.

Please get in touch with us by email at enquiries@marplephysio.com.

If you would like to know more about how we can help you, please contact us and one of our friendly team will be happy to discuss your needs, without obligation.

* Please note: If your treatment costs are to be paid directly by your health insurance company, we kindly ask that you contact us by phone or email to arrange your appointment.

0161 426 0100

enquiries@marplephysio.com

Coronavirus (Covid-19) update

Please read our COVID-19 guidance for the latest information on how we are keeping our staff and clients safe.

Please read our cancellation policy.

Google Rating
4.9
Based on 38 reviews
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Here's what our clients say.

Marple Physiotherapy
4.9
Based on 38 reviews
Christopher L.
06:54 04 Nov 22
Brilliant, extremely knowledgeable and caring. They put me at ease which is very difficult when you have a very painful back. Everything from the therapy provided to the online programme they use to send you exercises is first class.
Kieran B.
12:52 23 May 22
I had physio on my shoulder with Liz and she is very friendly and an expert at what she does. She was quick to diagnose the issue and give me the appropriate exercises that helped fix the problem. Would definitely recommend.
James B.
09:05 03 Sep 21
I had a sports massage with Nicky. Overall, a brilliant service which I would highly recommend.
Mark B.
14:42 11 Jul 21
I received fantastic service from Marple Physiotherapy and my physiotherapist Nicky. The causes of my hip injury were investigated and clearly explained, and I was given several recovery exercises to follow. All in all a very rigorous, personable, and tailored experience. Would highly recommend.
Ste W.
06:07 25 Mar 21
I went to Marple Physiotherapy after I slipped on the ice with my dog and hurt my neck/shoulder. After many sleepless nights in agony I went to see Liz, who over a few visits worked wonders and had me pain free and most importantly got me my full movement back in my right arm. Everything from what she did in the practice to the exercises see gave me to do at home is geared up to promote a speedy recovery and her knowledge is incredible.Can’t recommend them enough, would definitely suggest a visit if you have any aches or pains.
Anthony W.
11:44 02 Mar 21
Very pleased indeed with the treatment. Working a treat. Home excercises are extremely helpful. Definitely recommend.
Dan L.
12:42 19 Feb 21
Great fiendly service. Nice premises. Liz sorted my issues out. Will return!
Dave
16:17 18 Dec 20
I arranged with Nicky for some physio on my father’s shoulder at short notice as my dad was in a lot of pain.He is so happy with the Sevice and effort Nicky gave him today and is very pleased with the results already. Thanks so much for looking after him. He will be returning next week..
Clare M.
11:31 19 Apr 20
Before lockdown I started treatment with Julie on my C-section scar. I have suffered with pain, aggressively red looking scar which was hypertrophic for a year. After a discussion and 3 sessions with Julie I saw an improvement. We did specific massage, which involved super gentle movement technique, along with an ultrasound treatment. Julie explained exactly how to treat my scar at home so I could continue with the movement technique myself.The scar is now less aggressive looking and in parts starting to turn skin colour and has more movement all along the scar. Although not 100% pain free just yet, it is a massive improvement.If you have any scar pain then I highly recommend having a chat with Julie and she can talk you through what treatment is best suited to you.
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At Marple Physiotherapy we pride ourselves on our excellent reputation. We therefore highly value the patient feedback we receive as we continually strive to improve our services.

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