Leading providers of specialist physiotherapy in Stockport

Cancellation Policy
Book online now
Contact Call us on:
0161 426 0100

Cancellation Policy

Cancellation charges

The minimum cancellation period for appointments is 24 hours. If you cancel within 24 hours of your appointment, you will be charged.

If you are claiming from private medical insurance, and your insurance company does not pay for cancelled appointments, you are personally responsible for paying this charge.

First late cancellation charge

We understand that some circumstances, such as sudden onset of an illness, hospitalisation, or transportation issues, mean it is not possible to give 24 hours’ notice of cancellation.

We therefore only charge 50% of your appointment fee for your first cancellation.

Second late cancellation charge

The full appointment fee will be charged for your second cancellation made with less than 24 hours’ notice.

Payment of this fee must be made within 7 days of the missed appointment, or 24 hours prior to attending your next appointment.

No follow-up appointments will be booked until the cancellation charge is paid.

Health insurance claims:

  • Therapists consulting at Marple Physio are recognised by all major health insurers.
  • Clients wishing to fund their treatment with private health insurance MUST provide insurance policy numbers and authorisation numbers prior to their first appointment.
  • Clients must always confirm the terms of their policy with their insurer before coming to their first appointment.
  • Clients are asked to settle any insurance excess within 7 days of notice being sent.
  • Marple Physio cannot be held responsible for the non-payment of claims, and clients should note that they are ultimately responsible for payment of their accounts.


If you fail to inform us by the 20th of the month that you no longer want to attend Pilates, you will owe payment for the following month’s classes.

Should you have any queries about our cancellation policy or health insurance claims, please get in touch.

To book your consultation please complete our online booking form*.

If you would like to know more about how we can help you, please contact us and one of our friendly team will be happy to discuss your needs, without obligation.

* Please note: If your treatment costs are to be paid directly by your health insurance company, we kindly ask that you contact us by phone or email to arrange your appointment.

0161 426 0100


Please read our cancellation policy.

Google Rating
Based on 44 reviews

Here's what our clients say.

Rose-Marie W. ★★★★★ I saw Nicky for pain in my c section scar which was affecting me on a daily basis. She was great at coming up with different treatments (exercises, physical manipulation and a cream) which have improved the pain I was experiencing.Helen Q. ★★★★★ Liz and colleagues have been treating my son for many years and are fantastic with him. Although his condition will never change keeping him free from discomfort and moving the muscles he can’t use are invaluable to his quality of life. We can’t thank and praise them enough not only for their knowledge but for their care, commitment and respect shown to us allSte W. ★★★★★ I went to Marple Physiotherapy with what I assumed was a sore neck, but it turned out to be my shoulder. After many sleepless nights in agony I went to see Liz, who after two visits got me back to normal. Everything from what she did in the practice to the exercises see gave me to do at home is geared up to promote a speedy recovery and her knowledge is incredible.Can’t recommend them enough.Andreea D. ★★★★★ Excellent input from Liz during my recovery after rather complex knee ligament injury. She provided step-by-step guidance with regards to specific exercises for every stage of the recovery alongside therapeutical ultrasound and massage. Highly recommendedEmily R. ★★★★★ From the get go, I have been really impressed with my treatment at Marple Physio and would recommend it to anyone with back troubles. The initial consultation was so thorough, I left feeling positive that I could improve my chronic pain. I really appreciated that Liz was able to explain the reasoning behind my long term back troubles (over compensation and shortened muscles etc.) She has given me a proactive treatment plan that I never got previously from other establishments and I have seen an improvement in my condition after only a few sessions.Simon T. ★★★★★ A massive thank you to Liz for getting me to the start line of the Manchester Marathon! Picking up an injury half way through training I feared the worst for the big day, but a swift treatment cycle had me back up and running in a couple of weeks. I had plantar fasciitis which I have heard keep people out for months on end so such a huge thank you for the wonderful care provided to help me back to my feet.Adam F. ★★★★★ I self-referred to Liz after an episode of chopping firewood resulted in a bad case of tennis elbow with constant pain and a complete absence of strength in my right arm. The combination of physical therapy over a course of weeks, combined with effective exercises for home, has all but cured it, in a surprisingly short time. In the process of treating my arm, Liz also diagnosed some of my long term back problems and set me on a course to strengthen the right muscles to counter those issues. Great experience and would wholly recommend.Christopher L. ★★★★★ Brilliant, extremely knowledgeable and caring. They put me at ease which is very difficult when you have a very painful back. Everything from the therapy provided to the online programme they use to send you exercises is first class.Kieran B. ★★★★★ I had physio on my shoulder with Liz and she is very friendly and an expert at what she does. She was quick to diagnose the issue and give me the appropriate exercises that helped fix the problem. Would definitely recommend.js_loader

At Marple Physiotherapy we pride ourselves on our excellent reputation. We therefore highly value the patient feedback we receive as we continually strive to improve our services.

Read more