Marple Physio

Leading providers of specialist physiotherapy in Stockport

General Privacy Policy
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0161 426 0100

Marple Physio Privacy Notice

Marple Physiotherapy practice Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Marple Physiotherapy Practice Limited is registered in England under company number 6485827
Registered address: 5 Station Road, Marple, Stockport, SK6 6AJ
Main trading address: 5 Station Road, Marple, Stockport, SK6 6AJ

Data Protection Officer: Elizabeth Ebelthite
Email address: enquiries@marplephysio.com
Telephone number: 0161 426 0100
Postal Address: 5 Station Road, Marple, Stockport, SK6 6AJ

We are registered with the Information Commission’s Office: Ref: Z1295377
Our Physiotherapists and Podiatrist are registered with the Health & Care Professions council and work within their Standards of conduct, performance and ethics.
http://www.hcpc-uk.org/assets/documents/10004EDFStandardsofconduct,performanceandethics.pdf

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way
i) For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us:

  • Name
  • Date of birth
  • Gender
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job title
  • Profession
  • Payment information
  • Information about your preferences and interests
  • Details of you past medical history and present conditions
  • Details of your past and present activities of daily living and current exercise regime

Where applicable your personal data may also be obtained from the following third parties:

  • Your General Practitioner;
  • Your hospital consultant
  • Your Health insurance provider
  • Your solicitor

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your account.
  • Supplying our services to you. Your personal details are required in order for us to assess and treat our clients.
  • Ensuring our assessment and treatment of clients are safe and as effective as possible.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by contacting the clinic via email or letter.
  • Write to your General practitioner or Consultant regarding your treatment
  • Provide medical insurance providers
  • Billing authorised Medical Insurance companies for services provided for you.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Clinical records for adult clients, are required by law to be kept for a six year period after the last entry or 3 years after death.
  • Clinical records for minors are required to be kept until the date of their 25th birthday.
  • Clinical records for clients who are under any mental health act are required to be stored for 20 years after the last entry or for 3 years after death.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, professional codes of conduct, a court order, or the instructions of a government authority.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Elizabeth Ebelthite
Email address: enquiries@marplephysio.com
Telephone number: 0161 426 0100.
Postal Address: enquiries@marplephysio.com

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website marplephysio.com.

Updated May 2018
For review May 2019

To book your consultation or for more information please complete our contact form.

If you would like to know more about how we can help you, one of our friendly team will be happy to discuss your needs, without obligation.

0161 426 0100

enquiries@marplephysio.com

Here's what our clients say.

At Marple Physio we pride ourselves on our excellent reputation. We therefore highly value the patient feedback we receive as we continually strive to improve our services.

If you are an existing client, we’d love you to leave us your feedback on your experience of our services, treatment or care.

Leave Your Feedback

Fantastic service from day one. Fixed my leg injury. Really pleased with the care given. Thank you.

I have seen a few physios and a chiropractor over the past ten years and Liz is the only person who identified that I had a falling arch and not only recommended the right orthotics with a raise but also suggested some compromises so I could still wear a raise with holiday footwear. She also showed me some exercises specific to my problems (not just some print out of generic back exercises). Through her treatment, the exercises and orthotics I feel I have a long term solution for the first time in 25 years (since an accident) that has actually also fixed knee and foot pain and neck pain and headaches that I never realised were related. I would highly recommend her as someone who genuinely tries to help fix the problem not just temporarily relieve pain.

Couldn’t ask for a better team to help get me back on my feet! Liz is very patient and motivating! The reception team are extremely helpful and go above and beyond to help with any issues you may have. I am so glad I found Marple Physio to help me through a very difficult time in my life. Thank you all!

Top marks for everything. Prior to my knee replacement surgery, Liz has been working hard to get me in the best possible condition. Her expertise and her pleasant manner have made the sessions very rewarding. I would thoroughly recommend this practice in every way.

I was incredibly impressed with my treatment at Marple Physio. They took the time to listen to what the cause of the issue was and then looked at different treatments to resolve the issue. The treatment must have worked as I was able to complete the half marathon that I’d been training for (relatively) pain free, having only been able to run a few kilometres at most prior to my treatment. I have since recommended Marple Physio to a number of people.

In over 65 years I had never visited or needed to visit a Physio. That was until firstly I had a knee problem and the for the first time in my life a back problem. Both down to excessive golf. Well Elizabeth who treated me was wonderful. She identified the problems immediately and with the minimum number of visits cleared my problems. Lovely manner and would not hesitate to recommend.

Big thanks to Marple Physio for sorting out my sciatica. After months of suffering you diagnosed the cause, (tight muscle) and arranged treatment. Wouldn’t hesitate in recommending you!

Thoroughly satisfied with treatment. My daughter Grace had a sports problem with her foot which was extremely distressing for her. She was unable to get an urgent appointment with the lower limb specialist but was seen by the team at Marple Physio – who were fantastic. Helpful, reassuring and made some great suggestions and gave exercises which have been really beneficial. Her problem has been hard to diagnose but the help and treatment has been great and thank you for strapping Grace’s foot for a big running event. It worked and she was delighted with the strapping. I would highly recommend Marple Physio and the specific tailored treatment offered. Reception staff also very nice.

I don’t usually comment on these things but I thought I had to. The Marple team were simply wonderful. I have had lower back pain for 15 years or so and had given up hope of being pain free. Marple Physio listened very carefully to my problems. I then was put through my paces including working my feet and toes. I felt light after the first session and by week three I was nearly pain free. Magic, simply magic.

I found the service and treatment excellent. I would definitely recommend Marple Physio to others and would use them again should the need ever arise. Many Thanks.

I found my therapist, Jane Turner, really friendly and professional at the same time. I was impressed that she understood about an unusual condition that I have and was extremely happy with the outcome of my treatment. I will certainly return if I need more treatment in the future.

Marple Physio are really excellent. They helped me through a complicated hip injury – adjusting treatments and exercises regularly after listening carefully to my feedback. I’ve just completed the London Marathon and it’s all thanks to Liz and the team. I wouldn’t hesitate to recommend them to others.

Wonderful to find a physio who spoke to me like a person and not an idiot, clearly explained my injury and went through treatment options along with her recommendations. Would definitely recommend to anyone – especially those who like to try to understand the physiology of their problem.

Fabulous, a true assessment of what I needed and how I could achieve it, with a personally tailored plan that fitted my lifestyle and abilities.

I was referred to you from my specialist at the Alexandra Hospital. I was really pleased with my treatment and the help I was given. I have finally had treatment that works for me. Will definitely come back for help if required. Many thanks.

Unfortunately for me, I have had quite a few back problems over the past few years. Fortunately, Marple Physio is nearby and Liz and the team have done a fabulous job of unpeeling all the layers and getting to the root of the problem each time. Being treated with a combination of manipulation, acupuncture and Pilates exercises means I now have a much stronger core and I know how to keep it that way! A big thank you to you all.

I am very pleased with the fantastic treatment I received from Liz for headaches. She was very professional and friendly and I would happily recommend her to others.

Every time I came for an appointment I went away very satisfied. All the staff are very friendly and professional. I would recommend Marple Physio and they will be my first choice if I need more treatment.

After six weeks of neck and shoulder pain, it was a total relief to receive professional and expert advice with successful treatment over four sessions.

I use Marple Physio for my physio, podiatry and Pilates needs, the service has always been both professional and caring. I am greeted with a friendly welcome and I feel the treatment is continually tailored to my needs.

Elizabeth’s expert diagnosis and treatment which included massage, acupuncture and targeted Pilates exercises resolved a backache and sciatica problem I have had for several years. Many thanks to Liz and the team.

Myself and my 16 year old daughter have had to use Marple Physio several times for various injuries. The service is excellent. I have no hesitation in recommending them. The quality of care is outstanding. They are friendly team and professional and have always been able to sort out our various aches and pains. If ever I have any musculoskeletal problems, I would always go straight to Marple Physio rather than see a GP. They have a far wider and much more suitable range of care options and offer a far more thorough service than I would ever get in a 10min appointment at the GP.