Our remote consultations for physiotherapy, workstation assessments, and one-to-one Pilates.

What do you need to have?

• A good internet connection.
• Access to a private, well-lit room where you won’t be disturbed.
• A computer, tablet, or smartphone with built-in camera and microphone.
• Pen and paper to hand.

Ensure you are able to prop your camera / screen up, and use it hands free, so that we can ask you to stand up and perform movements whilst you are visible on screen.

If it is a workstation set up, the camera needs to be separate to your main workstation equipment, for example, using your smartphone to one side so our physiotherapist can see you working at your desk.

What do you need to do?

BEFORE THE CONSULTATION:

• Follow the provided set-up instructions to the video conferencing software.
• Test your audio and video connection and adjust the settings so you can see and hear well (or get someone to do this for you).
• Ensure you have adequate room to move about in.
• Ensure we have your telephone number in case the video link fails.
• Ensure you are wearing appropriate clothing for the area we need to assess (e.g., a vest for a shoulder examination or shorts for a knee examination).

A degree of undressing may be required, for example, we may ask you to remove your top to see your back. We will not ask you to remove underwear.

DURING THE CONSULTATION:

• Say hello or wave when you see us (we may both have to play around with the sound and picture settings to get them working well).
• Look at the screen (there’s no need to look directly at the camera).
• If you get cut off and cannot re-connect, wait for a phone call.
• When we have both said good-bye, disconnect.

Remote consultations are voluntary however the large majority of face-to-face appointments are not available at this time.

Your consent to the remote consultation is implied by accepting the online invitation and entering the remote consultation. You will be sent a separate consent form via email which we ask you to complete and return to us via email before your consultation takes place.

It is your responsibility to ensure you have adequate anti-spyware and anti-virus protection on your equipment/devices. If you are using a mobile phone the contact can only be as secure as any other call on that mobile network.

The call will not be digitally recorded without your prior consent but clinical outcomes from the consultation will be recorded and stored on your patient record at Marple Physiotherapy.

We will ensure there will be no-one else present in the room who may see and/or hear the consultation without your consent.