Our remote consultations for physiotherapy, workstation assessments, and one-to-one Pilates.
Our remote consultations involve us undertaking your appointment via a video link on your computer, tablet, or smartphone.
Rapid Implementation Guidelines have been published to allow us to use varying methods of remote contact, including WhatsApp video, FaceTime, Skype, and Zoom, so that we can begin as soon as possible. We are happy to use whichever application you are most familiar with.
If you have any queries, please get in touch. We are available 8am to 8pm, Monday to Saturday, for a free telephone consultation.
Remote consultation instructions
What do you need to have?
- A good internet connection.
- Access to a private, well-lit room where you won’t be disturbed.
- A computer, tablet, or smartphone with built-in camera and microphone.
- Pen and paper to hand.
Ensure you are able to prop your camera / screen up, and use it hands free, so that we can ask you to stand up and perform movements whilst you are visible on screen.
If it is a workstation set up, the camera needs to be separate to your main workstation equipment, for example, using your smartphone to one side so our physiotherapist can see you working at your desk.
What do you need to do?
BEFORE THE CONSULTATION:
- Follow the provided set-up instructions to the video conferencing software.
- Test your audio and video connection and adjust the settings so you can see and hear well (or get someone to do this for you).
- Ensure you have adequate room to move about in.
- Ensure we have your telephone number in case the video link fails.
- Ensure you are wearing appropriate clothing for the area we need to assess (e.g., a vest for a shoulder examination or shorts for a knee examination).
A degree of undressing may be required, for example, we may ask you to remove your top to see your back. We will not ask you to remove underwear.
DURING THE CONSULTATION:
- Say hello or wave when you see us (we may both have to play around with the sound and picture settings to get them working well).
- Look at the screen (there’s no need to look directly at the camera).
- If you get cut off and cannot re-connect, wait for a phone call.
- When we have both said good-bye, disconnect.
Remote consultations are voluntary however the large majority of face-to-face appointments are not available at this time.
Your consent to the remote consultation is implied by accepting the online invitation and entering the remote consultation. You will be sent a separate consent form via email which we ask you to complete and return to us via email before your consultation takes place.
It is your responsibility to ensure you have adequate anti-spyware and anti-virus protection on your equipment/devices. If you are using a mobile phone the contact can only be as secure as any other call on that mobile network.
The call will not be digitally recorded without your prior consent but clinical outcomes from the consultation will be recorded and stored on your patient record at Marple Physiotherapy.
We will ensure there will be no-one else present in the room who may see and/or hear the consultation without your consent.
Remote physiotherapy review
If you are wondering how online physiotherapy could help you, please read Kat’s review following her recent remote consultation.
“I really cannot recommend this practice highly enough. After two years of chronic pain, I am finally on the road to recovery, thanks to the help of the physiotherapists at Marple Physio. I also had my first video consultation appointment with Nicky yesterday, something the practice has introduced now face to face appointments are not currently possible. I was unsure how a video consultation would work, but I found it to be extremely useful. I have been experiencing a flare up of symptoms over the last few weeks, and Nicky did a fantastic job of suggesting exercises and movements I could use to help with them. She demonstrated moves, observed how I was moving, and I feel confident I now have some new things to try, to help relieve symptoms. I would definitely recommend a video consultation, to anyone wondering if it might be helpful.”
To book your consultation please complete our online booking form.
If you would like to know more about how we can help you, please contact us and one of our friendly team will be happy to discuss your needs, without obligation.
Coronavirus (Covid-19) update
Our face-to-face physiotherapy appointments have returned.
We are now able to offer face-to-face physiotherapy appointments following an initial remote consultation and screening assessment. Please read our Visiting the Clinic leaflet for further information. Home visits are also available.
Onsite ergonomic workstation assessments can also be conducted where social distancing can be maintained.
For those who are unable to attend the clinic or classes in person, remote consultations and online Pilates classes will be continuing. Please read our remote consultation instructions for further guidance.
Here's what our clients say.
At Marple Physio we pride ourselves on our excellent reputation. We therefore highly value the patient feedback we receive as we continually strive to improve our services.
If you are an existing client, we’d love you to leave us your feedback on your experience of our services, treatment or care.
Fantastic service from day one. Fixed my leg injury. Really pleased with the care given. Thank you.
I have seen a few physios and a chiropractor over the past ten years and Liz is the only person who identified that I had a falling arch and not only recommended the right orthotics with a raise but also suggested some compromises so I could still wear a raise with holiday footwear. She also showed me some exercises specific to my problems (not just some print out of generic back exercises). Through her treatment, the exercises and orthotics I feel I have a long term solution for the first time in 25 years (since an accident) that has actually also fixed knee and foot pain and neck pain and headaches that I never realised were related. I would highly recommend her as someone who genuinely tries to help fix the problem not just temporarily relieve pain.
Couldn’t ask for a better team to help get me back on my feet! Liz is very patient and motivating! The reception team are extremely helpful and go above and beyond to help with any issues you may have. I am so glad I found Marple Physio to help me through a very difficult time in my life. Thank you all!
Top marks for everything. Prior to my knee replacement surgery, Liz has been working hard to get me in the best possible condition. Her expertise and her pleasant manner have made the sessions very rewarding. I would thoroughly recommend this practice in every way.
I was incredibly impressed with my treatment at Marple Physio. They took the time to listen to what the cause of the issue was and then looked at different treatments to resolve the issue. The treatment must have worked as I was able to complete the half marathon that I’d been training for (relatively) pain free, having only been able to run a few kilometres at most prior to my treatment. I have since recommended Marple Physio to a number of people.
In over 65 years I had never visited or needed to visit a Physio. That was until firstly I had a knee problem and the for the first time in my life a back problem. Both down to excessive golf. Well Elizabeth who treated me was wonderful. She identified the problems immediately and with the minimum number of visits cleared my problems. Lovely manner and would not hesitate to recommend.
Big thanks to Marple Physio for sorting out my sciatica. After months of suffering you diagnosed the cause, (tight muscle) and arranged treatment. Wouldn’t hesitate in recommending you!
Thoroughly satisfied with treatment. My daughter Grace had a sports problem with her foot which was extremely distressing for her. She was unable to get an urgent appointment with the lower limb specialist but was seen by the team at Marple Physio – who were fantastic. Helpful, reassuring and made some great suggestions and gave exercises which have been really beneficial. Her problem has been hard to diagnose but the help and treatment has been great and thank you for strapping Grace’s foot for a big running event. It worked and she was delighted with the strapping. I would highly recommend Marple Physio and the specific tailored treatment offered. Reception staff also very nice.
I don’t usually comment on these things but I thought I had to. The Marple team were simply wonderful. I have had lower back pain for 15 years or so and had given up hope of being pain free. Marple Physio listened very carefully to my problems. I then was put through my paces including working my feet and toes. I felt light after the first session and by week three I was nearly pain free. Magic, simply magic.
I found the service and treatment excellent. I would definitely recommend Marple Physio to others and would use them again should the need ever arise. Many Thanks.
I had a persistent calf injury and had already seen several other physios without success. I was recommended Marple Physio by a friend from Stockport Harriers. They were very accommodating when I called to book an appointment and Liz managed to diagnose and sort the calf injury in 3 sessions. I left pain free and with strict instructions to continue my stretching homework to avoid further calf issues. I wouldn’t hesitate to recommend them.
Marple Physio are really excellent. They helped me through a complicated hip injury – adjusting treatments and exercises regularly after listening carefully to my feedback. I’ve just completed the London Marathon and it’s all thanks to Liz and the team. I wouldn’t hesitate to recommend them to others.
Wonderful to find a physio who spoke to me like a person and not an idiot, clearly explained my injury and went through treatment options along with her recommendations. Would definitely recommend to anyone – especially those who like to try to understand the physiology of their problem.
Fabulous, a true assessment of what I needed and how I could achieve it, with a personally tailored plan that fitted my lifestyle and abilities.
I was referred to you from my specialist at the Alexandra Hospital. I was really pleased with my treatment and the help I was given. I have finally had treatment that works for me. Will definitely come back for help if required. Many thanks.
Unfortunately for me, I have had quite a few back problems over the past few years. Fortunately, Marple Physio is nearby and Liz and the team have done a fabulous job of unpeeling all the layers and getting to the root of the problem each time. Being treated with a combination of manipulation, acupuncture and Pilates exercises means I now have a much stronger core and I know how to keep it that way! A big thank you to you all.
I am very pleased with the fantastic treatment I received from Liz for headaches. She was very professional and friendly and I would happily recommend her to others.
Every time I came for an appointment I went away very satisfied. All the staff are very friendly and professional. I would recommend Marple Physio and they will be my first choice if I need more treatment.
After six weeks of neck and shoulder pain, it was a total relief to receive professional and expert advice with successful treatment over four sessions.
I use Marple Physio for my physio, podiatry and Pilates needs, the service has always been both professional and caring. I am greeted with a friendly welcome and I feel the treatment is continually tailored to my needs.
Elizabeth’s expert diagnosis and treatment which included massage, acupuncture and targeted Pilates exercises resolved a backache and sciatica problem I have had for several years. Many thanks to Liz and the team.
Myself and my 16 year old daughter have had to use Marple Physio several times for various injuries. The service is excellent. I have no hesitation in recommending them. The quality of care is outstanding. They are friendly team and professional and have always been able to sort out our various aches and pains. If ever I have any musculoskeletal problems, I would always go straight to Marple Physio rather than see a GP. They have a far wider and much more suitable range of care options and offer a far more thorough service than I would ever get in a 10min appointment at the GP.
I really cannot recommend this practice highly enough. After two years of chronic pain, I am finally on the road to recovery, thanks to the help of the physiotherapists at Marple Physio. I also had my first video consultation appointment with Nicky yesterday, something the practice has introduced now face to face appointments are not currently possible. I was unsure how a video consultation would work, but I found it to be extremely useful. I have been experiencing a flare up of symptoms over the last few weeks, and Nicky did a fantastic job of suggesting exercises and movements I could use to help with them. She demonstrated moves, observed how I was moving, and I feel confident I now have some new things to try, to help relieve symptoms. I would definitely recommend a video consultation, to anyone wondering if it might be helpful.
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