Our remote consultations: instructions Knowledge Base
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0161 426 0100

Our remote consultations for physiotherapy, workstation assessments, and one-to-one Pilates.

Our remote consultations involve us undertaking your appointment via a video link on your computer, tablet, or smartphone.

Rapid Implementation Guidelines have been published to allow us to use varying methods of remote contact, including WhatsApp video, FaceTime, Skype, and Zoom, so that we can begin as soon as possible. We are happy to use whichever application you are most familiar with.

If you have any queries, please get in touch. We are available 8am to 8pm, Monday to Saturday, for a free telephone consultation.

Remote consultation instructions

What do you need to have?

  • A good internet connection.
  • Access to a private, well-lit room where you won’t be disturbed.
  • A computer, tablet, or smartphone with built-in camera and microphone.
  • Pen and paper to hand.

Ensure you are able to prop your camera / screen up, and use it hands free, so that we can ask you to stand up and perform movements whilst you are visible on screen.

If it is a workstation set up, the camera needs to be separate to your main workstation equipment, for example, using your smartphone to one side so our physiotherapist can see you working at your desk.

What do you need to do?


  • Follow the provided set-up instructions to the video conferencing software.
  • Test your audio and video connection and adjust the settings so you can see and hear well (or get someone to do this for you).
  • Ensure you have adequate room to move about in.
  • Ensure we have your telephone number in case the video link fails.
  • Ensure you are wearing appropriate clothing for the area we need to assess (e.g., a vest for a shoulder examination or shorts for a knee examination).

A degree of undressing may be required, for example, we may ask you to remove your top to see your back. We will not ask you to remove underwear.


  • Say hello or wave when you see us (we may both have to play around with the sound and picture settings to get them working well).
  • Look at the screen (there’s no need to look directly at the camera).
  • If you get cut off and cannot re-connect, wait for a phone call.
  • When we have both said good-bye, disconnect.

Remote consultations are voluntary however the large majority of face-to-face appointments are not available at this time.

Your consent to the remote consultation is implied by accepting the online invitation and entering the remote consultation. You will be sent a separate consent form via email which we ask you to complete and return to us via email before your consultation takes place.

It is your responsibility to ensure you have adequate anti-spyware and anti-virus protection on your equipment/devices. If you are using a mobile phone the contact can only be as secure as any other call on that mobile network.

The call will not be digitally recorded without your prior consent but clinical outcomes from the consultation will be recorded and stored on your patient record at Marple Physiotherapy.

We will ensure there will be no-one else present in the room who may see and/or hear the consultation without your consent.

Remote physiotherapy review

If you are wondering how online physiotherapy could help you, please read Kat’s review following her recent remote consultation.

“I really cannot recommend this practice highly enough. After two years of chronic pain, I am finally on the road to recovery, thanks to the help of the physiotherapists at Marple Physio. I also had my first video consultation appointment with Nicky yesterday, something the practice has introduced now face to face appointments are not currently possible. I was unsure how a video consultation would work, but I found it to be extremely useful. I have been experiencing a flare up of symptoms over the last few weeks, and Nicky did a fantastic job of suggesting exercises and movements I could use to help with them. She demonstrated moves, observed how I was moving, and I feel confident I now have some new things to try, to help relieve symptoms. I would definitely recommend a video consultation, to anyone wondering if it might be helpful.”

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To book your consultation please complete our online booking form*.

If you would like to know more about how we can help you, please contact us and one of our friendly team will be happy to discuss your needs, without obligation.

* Please note: If your treatment costs are to be paid directly by your health insurance company, we kindly ask that you contact us by phone or email to arrange your appointment.

0161 426 0100


Coronavirus (Covid-19) update

Please read our COVID-19 guidance for the latest information on how we are keeping our staff and clients safe.

Please read our cancellation policy.

Google Rating
Based on 38 reviews

Here's what our clients say.

Marple Physiotherapy
Based on 38 reviews
Christopher L.
06:54 04 Nov 22
Brilliant, extremely knowledgeable and caring. They put me at ease which is very difficult when you have a very painful back. Everything from the therapy provided to the online programme they use to send you exercises is first class.
Kieran B.
12:52 23 May 22
I had physio on my shoulder with Liz and she is very friendly and an expert at what she does. She was quick to diagnose the issue and give me the appropriate exercises that helped fix the problem. Would definitely recommend.
James B.
09:05 03 Sep 21
I had a sports massage with Nicky. Overall, a brilliant service which I would highly recommend.
Mark B.
14:42 11 Jul 21
I received fantastic service from Marple Physiotherapy and my physiotherapist Nicky. The causes of my hip injury were investigated and clearly explained, and I was given several recovery exercises to follow. All in all a very rigorous, personable, and tailored experience. Would highly recommend.
Ste W.
06:07 25 Mar 21
I went to Marple Physiotherapy after I slipped on the ice with my dog and hurt my neck/shoulder. After many sleepless nights in agony I went to see Liz, who over a few visits worked wonders and had me pain free and most importantly got me my full movement back in my right arm. Everything from what she did in the practice to the exercises see gave me to do at home is geared up to promote a speedy recovery and her knowledge is incredible.Can’t recommend them enough, would definitely suggest a visit if you have any aches or pains.
Anthony W.
11:44 02 Mar 21
Very pleased indeed with the treatment. Working a treat. Home excercises are extremely helpful. Definitely recommend.
Dan L.
12:42 19 Feb 21
Great fiendly service. Nice premises. Liz sorted my issues out. Will return!
16:17 18 Dec 20
I arranged with Nicky for some physio on my father’s shoulder at short notice as my dad was in a lot of pain.He is so happy with the Sevice and effort Nicky gave him today and is very pleased with the results already. Thanks so much for looking after him. He will be returning next week..
Clare M.
11:31 19 Apr 20
Before lockdown I started treatment with Julie on my C-section scar. I have suffered with pain, aggressively red looking scar which was hypertrophic for a year. After a discussion and 3 sessions with Julie I saw an improvement. We did specific massage, which involved super gentle movement technique, along with an ultrasound treatment. Julie explained exactly how to treat my scar at home so I could continue with the movement technique myself.The scar is now less aggressive looking and in parts starting to turn skin colour and has more movement all along the scar. Although not 100% pain free just yet, it is a massive improvement.If you have any scar pain then I highly recommend having a chat with Julie and she can talk you through what treatment is best suited to you.

At Marple Physiotherapy we pride ourselves on our excellent reputation. We therefore highly value the patient feedback we receive as we continually strive to improve our services.

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